Shipping policy

Shipping Policy

1. Order Processing and Delivery

• Orders placed before 22:00 CET on business days are typically shipped the next day.
• Delivery time is usually 1–5 business days, depending on your location.
• Orders placed after 22:00 CET or during weekends will be shipped on the next business day.
• You can track your order status through your customer account on our Website.

2. Address Changes

• If you need to change your shipping address after placing an order, please contact us immediately.
• We cannot guarantee address changes once an order has been processed.

3. Damaged or Defective Products

• We guarantee our products will arrive in excellent condition.
  If you receive damaged products, please submit a claim within 5 days of receipt by emailing support@thelongevitystore.com.
  Your email must include:

1. Order number
2. Contact information
3. Description of the issue

• Images of the packaging, shipping box, and invoice
• We will replace damaged products free of charge within 30 days of purchase.

4. Lost Packages

• The Longevity Store® is not responsible for packages lost due to incorrect addresses provided by the customer.
• If your package is lost:

1. Contact the shipping carrier and provide your tracking number.
2. If the carrier confirms the package is lost, file a claim with them and inform our customer support.

• We will work with you and the carrier to resolve the issue or provide a suitable solution.

5. Customer Support

For any questions or concerns about your order, shipping, or returns, please contact our customer support team:
📧 support@thelongevitystore.com

6. Changes to This Policy

This Shipping Policy may be updated at the discretion of The Longevity Store®.