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TERMS AND CONDITIONS
Last updated: Wednesday December 17, 2025
These Terms and Conditions (“Terms”) apply to your use of the website and to any purchase you make from The Longevity Store B.V. (“The Longevity Store”, “we”, “us”, “our”) via www.thelongevitystore.com (the “Website”).
By placing an order, creating an account, subscribing, or otherwise using the Website, you agree to these Terms.
1. Company information
The Longevity Store B.V.
Papaverweg 34, 1032KJ Amsterdam, The Netherlands
Chamber of Commerce (KvK): 93035306
VAT: NL866254948B01
Email: support@thelongevitystore.com
2. Definitions
Consumer: a natural person acting outside a business or professional capacity.
Products: goods offered on the Website, including food supplements.
Subscription: a recurring purchase arrangement that renews automatically at a selected interval until cancelled.
Distance contract: a contract concluded online without simultaneous physical presence.
Withdrawal period: the statutory 14-day right of withdrawal under EU consumer law, subject to applicable exceptions.
3. Eligibility, accounts, and personal use
You must be at least 18 years old to place an order. You are responsible for keeping your account credentials secure and for all activity carried out through your account.
Products are intended for personal use only and may not be resold or distributed without our prior written consent.
We reserve the right to refuse, cancel, or limit orders or accounts in cases of suspected fraud, misuse, technical errors, or breach of these Terms.
4. Products and supplement disclaimer
Our Products are food supplements and are not a substitute for a varied diet and healthy lifestyle.
Products are not intended to diagnose, treat, cure, or prevent any disease. Information on the Website is provided for general informational purposes only and does not replace professional medical advice.
Consult a qualified healthcare professional before using Products if you are pregnant, breastfeeding, taking medication, have a medical condition, or are under medical supervision.
Always follow label instructions and do not exceed the recommended daily dose.
5. Offers and product information
We strive to describe Products accurately. Minor deviations may occur, for example due to packaging updates. Obvious errors or mistakes, including pricing errors, are not binding.
If an error affects your order, we will inform you and offer a correction, cancellation, or refund.
6. Formation of the contract
A contract is formed when you complete checkout and we confirm your order electronically, or when Products are dispatched.
We reserve the right to reject an order if Products are unavailable, payment fails, or acceptance would violate these Terms or applicable law.
7. Prices and taxes
All prices are shown in the currency displayed and include VAT unless stated otherwise. Delivery costs, if any, are shown during checkout.
Price changes do not affect orders already confirmed.
8. Payment
Payment is due immediately at checkout using the available payment methods. If payment is declined or reversed, the order may be cancelled.
If we discover an error after payment, we may cancel the order and refund the amount paid.
9. Delivery, shipping, and risk
Delivery options, costs, and estimated delivery times are shown at checkout and described further in our Shipping Policy.
Estimated delivery times are non-binding and provided for guidance only, unless explicitly agreed otherwise.
Risk of loss passes to you when you or a person designated by you takes physical possession of the Products.
If an incorrect delivery address is provided, additional costs or failed delivery may be at your expense.
10. Right of withdrawal (EU)
Consumers have the right to withdraw from a distance contract within 14 days without giving any reason, unless an exception applies.
The withdrawal period starts on the day you or a third party designated by you receives the Products.
To exercise this right, you must notify us clearly within the withdrawal period. You may use the model withdrawal form in Appendix 1.
Products must be returned within 14 days after withdrawal notification. Return shipping costs are borne by the Consumer unless mandatory law requires otherwise or stated in our Return and Refund Policy.
You are liable for diminished value if Products are handled beyond what is necessary to assess their nature and characteristics.
Refunds will be processed within 14 days after receiving notice of withdrawal, subject to receipt of returned Products or proof of return.
11. Voluntary guarantees
In addition to statutory rights, we may offer voluntary guarantees or money-back promises. The conditions are described in our Return and Refund Policy or on the relevant product page.
Voluntary guarantees never limit your legal rights.
12. Subscriptions and automatic renewal
If you purchase a Subscription, it renews automatically at the selected interval until cancelled.
By purchasing a Subscription, you expressly agree that your payment method will be charged automatically at each renewal without further action from you.
You may cancel, pause, or skip a Subscription as described in our Subscription Cancellation Policy. To avoid being charged for the next period, cancellation must occur before the renewal is processed.
Unless mandatory law provides otherwise, renewal charges already processed are non-refundable once the new subscription period has started.
If subscription prices change, changes apply only to future renewals and notice will be provided where required.
13. Promotions, referrals, and affiliates
We may offer promotions, referral programs, discount codes, or affiliate campaigns. Additional conditions may apply and will be shown at the time of the offer.
We work with affiliate and referral partners. Tracking may be used to attribute sales in accordance with our Privacy Policy.
14. Reviews, Trustpilot, and user content
We may invite customers to submit reviews via third-party platforms such as Trustpilot and may display reviews on the Website.
By submitting reviews or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display such content for marketing and operational purposes, where permitted by law.
We reserve the right to remove content that is unlawful, misleading, or violates these Terms.
Details on review invitations and data sharing are provided in the Privacy Policy.
15. Third-party services and digital features
We use Shopify and third-party service providers to operate and improve the Website. These may include services for subscriptions and billing, customer support, reviews, email and SMS communications, analytics and tracking, affiliate programs, surveys, fraud prevention, translations, and content tools.
We do not guarantee uninterrupted or error-free availability of digital features, tools, or content provided via the Website.
Third-party providers may process data as described in the Privacy Policy. We are not responsible for third-party services we do not control.
16. Privacy and communications
Personal data is processed in accordance with our Privacy Policy and applicable data protection law.
By placing an order or creating an account, you agree that we may send you transactional and service-related communications such as order confirmations, subscription notices, and support messages. Marketing communications are governed by applicable consent rules and the Privacy Policy.
17. Intellectual property
All Website content, including text, visuals, trademarks, and logos, is owned by or licensed to us and protected by intellectual property laws.
You may not reproduce or exploit Website content for commercial purposes without prior written permission.
18. Acceptable use
You must not misuse the Website, interfere with its security, upload malicious code, or use it for unlawful purposes.
We reserve the right to suspend or restrict access in case of misuse or breach of these Terms.
19. Liability
Nothing in these Terms limits liability where limitation is not permitted by law.
To the maximum extent permitted by law, we are not liable for indirect or consequential damages. Individual results from food supplements may vary and are not guaranteed.
We are not liable for damage or adverse effects resulting from use of Products contrary to label instructions, warnings, or recommended dosage.
Our total liability relating to an order is limited to the amount paid for the relevant Products, unless mandatory law requires otherwise.
20. Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control. If such events persist, you may have rights to cancel in accordance with applicable law.
21. Complaints
Complaints can be submitted via support@thelongevitystore.com. We aim to respond within a reasonable time and handle complaints fairly.
22. Governing law and jurisdiction
These Terms are governed by the laws of The Netherlands. Mandatory consumer protections of your country of residence remain unaffected.
Consumers may also use the EU online dispute resolution platform where available.
23. Relationship with other policies
These Terms form the primary contractual agreement between you and us. In case of conflict between these Terms and any other policy referenced herein, these Terms shall prevail unless mandatory law provides otherwise.
24. Changes to these Terms
We may update these Terms from time to time. The latest version is always available on the Website. Material changes affecting existing contracts will be communicated where required by law.
Appendix 1: Model withdrawal form
To: The Longevity Store B.V., Papaverweg 34, 1032KJ Amsterdam, The Netherlands
Email: support@thelongevitystore.com
I hereby notify you that I withdraw from my contract of sale for the following order:
Order number:
Ordered on / received on:
Name:
Address:
Postal code and city:
Email:
Date:
Signature (only if submitted on paper):
