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These are the General Terms and Conditions of The Longevity Store B.V. (hereinafter referred to as “The Longevity Store”), a company having its registered office at Papaverweg 34, Amsterdam. The Longevity Store is registered at the Trade Register of the Chamber of Commerce under number 93035306.
In these General Terms and Conditions the following terms shall have the following meanings, except where stated otherwise:
These General Terms and Conditions apply to any offer from The Longevity Store and to any Distance Contract concluded by The Longevity Store and the Consumer.
Before concluding a Distance Contract, the text of these General Terms and Conditions shall be made available to the Consumer by electronic means in such a way that the Consumer can store it in an accessible manner on a Sustainable Data Carrier. If this is reasonably impossible, The Longevity Store shall indicate in what way the General Terms and Conditions can be inspected and that they will be sent if so requested by electronic means or otherwise free of charge, before the Distance Contract is concluded.
In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second paragraph of this Article shall apply accordingly, and in the event of contradictory terms and conditions, the Consumer may always appeal to the applicable provision that is most favourable to him/her.
Obvious errors or mistakes in the offer are not binding for The Longevity Store.
All offers contain such information that it is clear to the Consumer what rights and obligations are attached to accepting the offer.
The contract becomes valid when the Consumer has accepted the offer and fulfilled the terms and conditions set.
If the Consumer accepted the offer via electronic means, The Longevity Store shall confirm the receipt of acceptance of the offer without delay via electronic means.
The Consumer can dissolve a purchase contract for a product without giving reasons during a Reflection Period of 14.
The Reflection Period referred to in paragraph 1 of this Article starts on the Day the product is received by the Consumer or by a third party appointed by him in advance and who is not the carrier, or:
The Consumer can terminate an agreement for services or an agreement for delivery of Digital Content that is not delivered on a physical carrier without giving reasons during 14.
The Reflection Period referred to in Article 3 starts on the Day following the conclusion of the agreement.
During this period, the Consumer shall handle the product and the packaging with care. The Consumer shall only unpack or use the product to the extent necessary for establishing the nature, the characteristics and the effect of the product. The guiding principle is that the Consumer may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.
The Consumer is liable for the decrease in value of the product that is caused by the way of handling the product which is not in accordance with paragraph 1 of this Article.
If the Consumer exercises his right of withdrawal he shall notify The Longevity Store unambiguously with the Standard Form for Withdrawal within the Reflection Period.
The Consumer shall return the product or deliver it to (the authorized representative of) The Longevity Store as soon as possible but within 14 Days. This does not need to be done if The Longevity Store offered to collect the product himself. The Consumer observed the period of returning the product in any event if the product is returned before the expiration of the Reflection Period.
The Consumer shall return the product with all delivered accessories and if reasonably possible in the original state and packing and in conformity with reasonable and clear instructions given by The Longevity Store.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the Consumer.
The Consumer shall bear the direct costs of returning the product.
If performance of the service has started during the Reflection Period, the Consumer shall pay The Longevity Store an amount that is equal to the part of the obligation already performed at the time of withdrawal as compared with the full compliance of the obligation.
If The Longevity Store makes the notification of withdrawal by electronic means possible, he shall send a return receipt without delay.
The Longevity Store shall reimburse all payments made by the Consumer, including any delivery costs that The Longevity Store may charge for the returned product, as soon as possible but within 14 Days following the Day on which the Consumer notified him of the withdrawal. Unless The Longevity Store offers to collect the product himself, he can wait with the reimbursement until having received the product or until the Consumer proved that he returned the product, whichever occurs first.
The Longevity Store shall make use of the same means of payment that the Consumer used, unless the Consumer consents to another method. The reimbursement is free of charge for the Consumer.
If the Consumer opted for a more expensive method of delivery instead of the cheapest standard delivery, The Longevity Store need not reimburse the additional costs for the more expensive method.
The prices of the products and/or services provided shall not be raised during the validity period given in the offer, unless the change in price is due to a change in VAT rates.
Contrary to paragraph 1 of this Article, The Longevity Store may offer products or services whose prices are subject to fluctuations in the financial market that are beyond the control of The Longevity Store, at variable prices. The offer will state the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.
Price increases within 3 months after concluding the contract are permitted only if they are the result of new legislation.
Price increases from 3 months after concluding the contract are permitted only if The Longevity Store has stipulated it and
All prices indicated in the provision of products or services are including VAT.
The Longevity Store guarantees that the products and/or services comply with the contract, with the specifications listed in the offer, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the Day the contract was concluded. If agreed, The Longevity Store also guarantees that the product is suitable for other than normal use.
In any event no claim can be made on paragraph 1 of this Article (i) in case of damage caused deliberately or with gross negligence, (ii) in case of normal wear and/or (iii) in case of damage from improper care or handling.
An extra guarantee offered by The Longevity Store, his supplier, manufacturer or importer shall never affect the rights and claims the Consumer may exercise against The Longevity Store about a failure in the fulfilment of the obligations of The Longevity Store if The Longevity Store has failed in the fulfilment of his part of the agreement.
With ‘Extra guarantee’ is meant each obligation of The Longevity Store, his supplier, importer or manufacturer in which he assigns certain rights or claims to the Consumer that go further than he is legally required in case he fails in the compliance with his part of the agreement.
The Longevity Store shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services.
The place of delivery is the address which the Consumer has provided to The Longevity Store.
The Consumer shall provide The Longevity Store with the correct delivery address and mail address. Any changes need to be reported immediately to The Longevity Store. If the Consumer has entered a wrong address for delivery, then the additional shipping costs will be for the account of the Consumer.
Delivery takes place while supply lasts.
The ownership of delivered products will be transferred to the Consumer upon payment of the sum due. The risk of the products passes upon delivery to the Consumer.
The Longevity Store shall execute accepted orders with convenient speed but at least within 7 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the Consumer shall be informed about this within 7 days after ordering. In such cases, the Consumer is entitled to dissolve the contract free of charge and with the right to possible compensation.
After dissolution in accordance with paragraph 6 of this Article, The Longevity Store shall without delay reimburse the payment made by the Consumer.
The risk of loss and/or damage to products will be borne by The Longevity Store until the time of delivery to the Consumer or a representative appointed in advance and made known to The Longevity Store, unless explicitly agreed otherwise.
Unless otherwise stipulated in the agreement or in the additional conditions, the amounts to be paid by the Consumer must be settled within 14 Days after the Reflection Period, or, if there is no Reflection Period, within 14 Days, after concluding the agreement. In case of an agreement to provide a service, this period starts on the Day that the Consumer received the confirmation of the agreement.
The Consumer has the duty to inform The Longevity Store without delay of possible inaccuracies in the payment details that were given or specified. Payment orders at the bank or giro institute are for the account and risk of the party giving (or authorizing) the payment order.
The Consumer can create an account or otherwise register on the Website. The Longevity Store reserves the right to refuse or cancel any such registration, for example in the event of irregularities.
The login details are strictly personal and must not be disclosed to third parties. The Consumer is responsible for his login details, even if this is done without his knowledge.
The Consumer shall immediately alert The Longevity Store if he suspects that his login details are known by an unauthorized third party or in the event of irregularities.
The Consumer may not create or manage more than one account. Moreover, the Consumer shall not be allowed to register or manage an account (again) after The Longevity Store has denied the request of the Consumer to create an account or after cancellation of the registration.
The Longevity Store and the Consumer are not obliged to fulfill any obligation, if they are prevented from doing so due to a circumstance not attributable to fault and which is not regarded as their responsibility, nor by virtue of the law, a legal action or a generally accepted notion.
The Longevity Store shall have a sufficiently disclosed complaints procedure in place, and shall handle the complaint in accordance with this complaint procedure.
Complaints about the performance of contracts shall be filed as soon as possible once the Consumer has noticed the defects, comprehensive and clear with The Longevity Store.
The complaints submitted to The Longevity Store shall be replied within a period of 2 days after the date of receipt. Should a complaint require a foreseeable longer time of handling, The Longevity Store shall respond within 2 days with a notice of receipt and an indication when the Consumer can expect a more detailed reply.
The Longevity Store respects the privacy of the Consumer. The Longevity Store treats and processes all personal data transmitted to it in accordance with the applicable legislation, in particular the General Data Protection Regulation. The Consumer agrees to this processing. For the purpose of protecting the Consumer’s personal data, The Longevity Store observes appropriate security measures.
For more information about privacy, reference is made to the Website of The Longevity Store.
Any possible derogations in respect of these General Terms and Conditions may be agreed upon only in writing. No rights can be derived from these deviations with regard to future agreements.
The administration of The Longevity Store serves as proof of purchase orders and requests of the Consumer, unless the Consumer proves otherwise. The Consumer acknowledges that electronic communication can serve as proof.
The Longevity Store is entitled to transfer the rights and obligations under the contract with the Consumer to a third party, by a single notification to the Consumer.
In case and to the extent that any provisions of these General Terms and Conditions are cancelled or declared invalid, The Longevity Store shall draw up a new provision to replace the null/nullified provision, duly observing as much as possible the object and purpose of the annulled provision.
These General Terms and Conditions, and any non-contractual obligations arising thereto, between The Longevity Store and the Consumer are governed exclusively by the laws of The Netherlands.
Standard Form for Withdrawal
To: The Longevity Store B.V., Papaverweg 34, Amsterdam.
Email address: support@thelongevitystore.com
I hereby inform you that I wish to revoke our agreement on the following order:
Signature
Sign this form only if you will not send this form by e-mail or ordinary post.
